e sure to know before you owe and that goes for you and for your members.

Know Before You Owe

Nothing is more disheartening to a member than checking their account balance and finding it in the red. That negative sign before an account balance does something to a person, psychologically. It puts forth the idea that they are an adversary rather than an advocate. The institution that was once lauded as helping people achieve their financial goals is now viewed as a predator. To that end, make sure your members know all of their options when it comes to overdraft protection. This will position you as a trusted partner in their financial affairs. Be sure to know before you owe and that goes for you and for your members.

Innovating Lending Forms at your Credit Union

Innovating Lending Forms

As technology advances and becomes more affordable, nearly 81% of people own a smartphone. All the information one could need is at the touch of a screen. The days of dialing a phone number to find out what hours the credit union is open are long gone. Running a quick Google search or taking a peek at social media is the best way to find out when in-person banking can be done. Naturally, as technology advances, credit unions need to expand options for digital banking and lending